How to Request Paid Priority Shopify Support from MyWork
If you're having issues with your Shopify store and can’t resolve the problem through our Help Centre, you can request Paid Priority Shopify Support using our online ticket form.
Who Should Use This Form
Use the paid support form if:
You are not on a MyWork Complete package, or
You are on MyWork Complete but have used all included hours
If you do have remaining MyWork Complete hours, please log a ticket through our Helpdesk instead:
https://support.mywork.com.au/support/tickets/new
When to Use Paid Support
Ideal for issues such as:
Theme changes and layout adjustments
App setup, integration and troubleshooting
Store configuration or product display issues
Checkout problems
Content updates requiring developer support
How Paid Support Works
Submit your request and pay for an initial priority support ticket. Most issues are resolved within the first hour.
Our experts solve your Shopify problem. If your issue can be fixed within the included hour, we complete it straight away.
If more time is needed, we’ll pause and send you a quote before continuing any additional work.
You receive a confirmation and a summary of what was completed once your request is finalised.
Submit a Paid Shopify Support Ticket
https://mywork.com.au/shopify-priority-support-ticket/
Screenshots and clear instructions help us diagnose the issue quickly.
