How to Request Paid Priority WordPress Support from MyWork

If you’re unable to find a solution in our Help Centre and your issue requires hands-on assistance, you can request Paid Priority WordPress Support using our online form.


Who Should Use This Form

Use the paid support form if:

  • You are not on a MyWork Complete package, or

  • You are on MyWork Complete but have no remaining included support hours

If you do have MyWork Complete hours available, please log a ticket through our Helpdesk instead:
https://support.mywork.com.au/support/tickets/new


When to Use Paid Support

Paid WordPress support is ideal for:

  • Fixing website errors or broken layouts

  • Addressing plugin conflicts or update issues

  • Custom styling or theme adjustments

  • Performance troubleshooting

  • Technical content updates


How Paid Support Works

  1. Submit your request and pay for an initial priority support ticket. Most issues are resolved within the first hour.

  2. Our experts solve your WordPress problem. If your issue can be fixed within the included hour, we complete it straight away.

  3. If more time is needed, we’ll pause and send you a quote before continuing any additional work.

  4. You receive a confirmation and a summary of what was completed once your request is finalised.


Submit a Paid WordPress Support Ticket

https://mywork.com.au/wordpress-support-ticket/

Please include links, screenshots and a detailed explanation where possible.