Step 1

In Microsoft Outlook 2010, goto File > Info > Add Account.



Step 2

Select Manually configure server settings or additional server types.


Click Next.



Step 3

Select Internet email.


Click Next.


Step 4

Enter the following information:

  • If you do not have this information please give us a call on 1300 809 424.
  • If the information does not work double check all the fields have the correct spelling.
  • Retype your password to be safe.


User Information

  1. Your Name: This is the name that will appear to recipients, it can be whatever you want; however, generally, it is your name or your business name.
  2. E-mail Address: The email address you are setting up.

Server Information

  1. Account Type: Set this to IMAP. If you use POP3 we may not be able to help if an issue occurs.
  2. Incoming mail server/Outgoing mail server: Please check the email you received from MyWork to identify the Incoming email server and enter it in this field. Note: the servers will be either:
    • mail4.mywork.com.au
    • mail5.mywork.com.au

Logon Information

  1. User Name: Your email address is also your username.
  2. Password: The password you use for this account. If you are unsure what your password is, contact us to get a new one.
  3. Once this data has been entered click More Settings... and a new window will open.


Step 5

  1. Click Outgoing Server.
  2. Enable My outgoing server (SMTP) requires authentication.
  3. Ensure Use same settings as my incoming mail server is selected.


Step 6

  1. Click Advanced.
  2. Set Incoming server (IMAP) encryption type to SSL.
  3. Set Outgoing server (SMTP) encryption type to SSL.
  4. Set the Incoming server (IMAP) port number. If it is not already there set it to 993.
  5. Set the Outgoing server (SMTP) port number. If it is not already there set it to 465.
  6. Click OK.


If you see a slightly different set of options here your Account type from step 4 is probably set to POP3. We recommend you go back and change it to IMAP.



Step 7

Click Next >.


Step 8

If both tests give a green tick your account is working.

If you get red crosses you should double check your settings from step 4.


Click Close to continue.


Step 9

Click Finish.


Not working?

Try restarting outlook and/or your computer.


If it is still not working please create a ticket via the helpdesk, click here: Submit a ticket