If you are a client of ours with a Shopify website, the quickest way to get support on any issue would be to contact Shopify Support directly. This can be done multiple ways; a few options are outlined on their site.
In order to get access to direct support, you would need to become one of our Shopify Care Package customers. This is an ongoing paid service with MyWork where our experienced in-house team can jump in and assist you with any such enquires ASAP. Feel free to get in contact with us at 1300 809 424 or firstname.lastname@example.org if you are an existing client with a Shopify website and are interested in this direct support package.