Step 1

Open Outlook 2016, click File.

Step 2

        Then click Add Account.

Step 3

        A new window would have now appeared. Select Manual setup or additional server types, and then click Next.

Step 4

        Select POP or IMAP, and then click Next.

Step 5

        Fill out the following fields, and then click More Settings.

  1. Add your name and email address for User Information.
  2. Select IMAP as an Account Type.
  3. Please check the email your received from MyWork to identify the Incoming and Outgoing mail server and enter it in these fields.
    Note: the server will either be:
  4. Enter your email address again and the password to the account in the Logon Information section.
  5. Click More Settings once all the fields are filled out to continue.

Step 6

        A new window will popup. Under the Outgoing Server tab, ensure My outgoing server (SMTP) is ticked.

Step 7

Next, click on the Advanced tab. Then fill in the appropriate values.

  1. Incoming server (IMAP) should equal "993".
  2. Outgoing server (SMTP) should equal "465".
  3. This value should equal "SSL".
  4. This value should equal "SSL".
  5. When everything is filled out, click OK.

Step 8

        The window would have closed and sent you back to this window. Click Next.

Step 9

        This will open a popup window like the one below. Wait until this popup has disappeared.

Step 10

        Once the last popup disappears, you will have a confirmation window showing that you have successfully added an account to Microsoft Outlook 2016.
Click Finish. You should now be able to access your mailbox from Outlook 2016. If you experience any trouble then create a support ticket or phone our support team.