If you are wanting access to your website via the FTP protocol, in order to upload, edit and manage other files of your website directly; you will need to download an FTP client.
One of the most common, open source FTP clients is FileZilla. You will need to download and install FileZilla using the instrctions given on their website.
Once you have installed FileZilla, open up the program and add your site into the Site manager under File > Site Manager or by pressing Ctrl + S.
If you do not have details for an FTP account, please contact email@example.com and we can arrange to have these details sent to you.
Settings required are:
Host: your domain name or the location of your website on the internet.
Username: Your username
Password: Your password